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Affordable website maintenance

Simple, non-contractual, affordable website support plans that keep your website safe.

Free website support

For our valued active clients, we are proud to offer you 100% free access to our telephone support. Your success is our priority, and we're here to assist you every step of the way.

We understand that sometimes you may require additional support. That's why Suspire Media has designed a range of cost-effective, affordable website backup and maintenance service plans exclusively for our current ProcessWire users. Please note that we do not provide maintenance services for WordPress or other third-party platforms.

We have an easily maintained, high quality website which we are extremely pleased with and we would have no hesitation whatsoever in highly recommending Suspire Media.
Beverly Finn (SIH)

Our Website and CMS Support Plans

Note: Prices were updated in Nov 2023.

Basic

Basic offers core back-up services and CMS telephone support.

  • Backup of all website files i.e. all your website and CMS files copied from the live server to a local computer.
  • Backup of the MySQL database.
  • For extra security, all backed up files are also transferred to an external hard drive.
  • Furthermore, and only if required, these files can be used to create a mirrored, working local copy of your website.
  • Ongoing telephone support: Need help with your CMS, struggling to position an image or text? Just schedule a call.

Cost for Basic Plan: £30 per month, no contract, stop the service at any time.

Essential

Essential offers core back-up and maintenance services.

  • Backup of all website files i.e. all your website and CMS files copied from the live server to a local computer.
  • Backup of the MySQL database.
  • For extra security all backed up files are also transferred to an external hard drive.
  • Furthermore, and only if required, these files can be used to create a mirrored, working local copy of your website.
  • Priority: same day email or telephone support
  • Video support via Zoom, Teams etc.
  • Website hosting monitoring.
  • Website storage and resource monitoring.

Cost for Standard Plan: £50 per month, no contract, stop the service at any time.

Essential +

Essential + offers the same core maintenance, however, it also includes extra support time and CMS upgrades.

  • Full CMS upgrade, normally twice a year
  • CMS modules upgrade
  • Priority, same day support
  • Simple website content updates, (exceeding no more than one hour per month). For example
    • inputting web copy or adding news/events
    • image cropping/resizing
    • file uploads, file conversions
    • adding Youtube/Vimeo video
    • simple cosmetic changes and general site maintenance
  • SEO advice and support
  • Free website enhancements (offered when they become available)

Cost for Essential +: £80 per month, no contract, stop the service at any time.

Compare support plans

Why bother with website maintenance?

A chair, desk and laptop.
Every time you update your site the data is written and stored in the database.

Why is it important to backup your website?

If your website is managed through a Content Management System (CMS), it's highly likely that it relies on a database. This database resides on the server, quietly working behind the scenes to safeguard your website's data and promptly serve it when requested.

With each site update, news article publication, or file upload, your data is meticulously written and securely stored within the database. Subsequently, when someone visits your site, this data is swiftly retrieved from the database and presented to your visitors.

A well-maintained, fully operational database stands as a fundamental cornerstone of a dynamic website. Without it, your website cannot perform as intended, jeopardizing a seamless user experience.

Laptop and desktop computers on a desk.
Quickly restore your website and CMS from a previous backup.

How does a backup help?

A complete backup provides assurance that your website, along with its Content Management System (CMS), can be fully restored in the event of issues, crashes, or security breaches.

Moreover, website backups serve as a safeguard against a common adversary: human error. Should you accidentally delete critical files or lose vital pages or sections, we have your back, ensuring a swift recovery to get you up and running in no time.

Coloured file tabs.
Every website file is significant and needs to be regularly backed up.

Other files

Your website consists of a multitude of files, all residing on the server, ready to be accessed by your browser. Each of these files carries its own significance and plays a pivotal role in shaping your website's structure.

Regularly backing up these crucial files is not only a prudent practice but an indispensable aspect of responsible website ownership.

Compare the plans

Disclaimer: We can only offer maintenance support for the work completed by Suspire Media
Unfortunately, we do not offer support for any additional work you may have had done by other third party developers.

Monthly Support Features Basic Essential Essential+

Monthly site back-up

Backup of all website files i.e. all your website and CMS files copied from the live server to a local computer and external hard drive. A back-up confirmation email will be sent out to you at the end of each month. Your backup is stored for 12 months.

CMS telephone or Zoom support

Forgot how to manage a specific section or page on your website, just schedule a call. Up to 30 mins of support per month.

Website hosting monitoring

We will ping your site every few minutes, we will know about any issues before your customers do.

Server resources and storage

Let us monitor your bandwidth use and disk storage. We will keep an eye on web space and bandwidth and advise you if any action needs to be taken. A detailed resource usage and server uptime report will be emailed to you each month.

Priority, same day support

Give us a call or drop us a line anytime during office hours and we will get back to you the same day.

Monthly content updates

One hour of simple, non-structural website content updates. For example, adding a news item, uploading and inserting an image into a page, image optimisation, uploading files etc

On-page SEO advice and support

Ongoing support to help you stay top of search engine results.

CMS upgrade (2 times a year)

Full CMS upgrade, including any 3rd party modules used.

Free website enhancements

Free website enhancements (offered when they become available).
Monthly Cost (no contract or VAT)
 £30 PCM. £50 PCM. £80 PCM.
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